What you'll learn

Canadian 🇨🇦

Written for the Canadian health-care system, that reflects updated policies, regulations, and day-to-day pharmacy operations across Canada.

Written by Licensed Pharmacist 🧑‍⚕️

Authored by a licensed Canadian pharmacists with broad experience in community and clinical practice, offering practical insight throughout the material.

Tailored for PEBC exams

Designed to support PEBC candidates with clear, structured explanations of pharmacy-management topics essential for exam success.

Course Curriculum

24 Chapters · 230 Lessons

  1. 1

    Chapter 1: Health Canada

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Legal Terminology

    3. (Included in full purchase)

      Healthcare Delivery

    4. (Included in full purchase)

      Role of Government

    5. (Included in full purchase)

      Health Canada Act

    6. (Included in full purchase)

      Mode of Patient Care

    7. (Included in full purchase)

      Health Care Settings

    8. (Included in full purchase)

      Levels of Patient Care

    9. (Included in full purchase)

      Canadian Health Care System

    10. (Included in full purchase)

      NOTES

  2. 2

    Chapter 2: Drug Development & Approval in Canada

    1. (Included in full purchase)

      Drug Establishment License

    2. (Included in full purchase)

      New Drug Development in Canada

    3. (Included in full purchase)

      New (Brand) Drug Approval in Canada

    4. (Included in full purchase)

      Generic Drug Approval in Canada

    5. (Included in full purchase)

      Interchangeability

    6. (Included in full purchase)

      Related Topics

  3. 3

    Chapter 3: Drug importation

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Who can import

    3. (Included in full purchase)

      Commercial Import

    4. (Included in full purchase)

      Personal Import

  4. 4

    Chapter 4: Drug Schedules

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Schedules

    3. (Included in full purchase)

      Controlled Substances

    4. (Included in full purchase)

      Prescriptions

    5. (Included in full purchase)

      Notice of Restriction

    6. (Included in full purchase)

      Precursor Drugs

    7. (Included in full purchase)

      Record keeping of controlled substances

    8. (Included in full purchase)

      Emergency Supply

    9. (Included in full purchase)

      Managing Unserviceable Stock

  5. 5

    Chapter 5: Controlled substances Reconciliation

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      When to do Reconciliation

    3. (Included in full purchase)

      Audit Process

    4. (Included in full purchase)

      Perpetual Inventory Counting

    5. (Included in full purchase)

      investigation

    6. (Included in full purchase)

      Reporting

    7. (Included in full purchase)

      Theft & Loss

    8. (Included in full purchase)

      Prescription Forgery

    9. (Included in full purchase)

      Pharmacy Closure

  6. 6

    Chapter 6: Pharmacy Business Models

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Independent

    3. (Included in full purchase)

      Independent Banner Pharmacy

    4. (Included in full purchase)

      Corporate Chain Pharmacy

  7. 7

    Chapter 7: Advertisement & Commercials

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Health Canada Regulation

    3. (Included in full purchase)

      Pharmaceutical Advertising Advisory Board (PAAB)

    4. (Included in full purchase)

      Advertisements Vs. Non-Advertisements

    5. (Included in full purchase)

      Advertising Preclearance Agencies (APAs)

    6. (Included in full purchase)

      Type of Drug Advertisement

    7. (Included in full purchase)

      Consumer Brochures

    8. (Included in full purchase)

      Opioid Advertisements

  8. 8

    Chapter 8: Investing in a Pharmacy

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Important Terminology

    3. (Included in full purchase)

      Income Statement

    4. (Included in full purchase)

      Balance Sheet

    5. (Included in full purchase)

      Cash Flow

  9. 9

    Chapter 9: Human Resources

    1. (Included in full purchase)

      Human Resources

    2. (Included in full purchase)

      HRM Stages

    3. (Included in full purchase)

      Workforce Planning

    4. (Included in full purchase)

      Workforce Planning

    5. (Included in full purchase)

      Recruitment

    6. (Included in full purchase)

      Onboarding & Orientation

    7. (Included in full purchase)

      Training and Development

    8. (Included in full purchase)

      Performance Management

    9. (Included in full purchase)

      Remuneration

    10. (Included in full purchase)

      Staff Retention

    11. (Included in full purchase)

      Appraisal

    12. (Included in full purchase)

      Conflict Resolution

    13. (Included in full purchase)

      Misconduct Resolution

    14. (Included in full purchase)

      Attributes of a Good Leader

  10. 10

    Chapter 10 Pharmacy Workflow

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Prescription Drop Off / Data Entry

    3. (Included in full purchase)

      Data Entry

    4. (Included in full purchase)

      Technical Check / Data Verification (DV)

    5. (Included in full purchase)

      Clinical Verification (CV)

    6. (Included in full purchase)

      Filling

    7. (Included in full purchase)

      Product Check (PC)

    8. (Included in full purchase)

      Pick-up & Counselling

    9. (Included in full purchase)

      Workflow Prioritization

    10. (Included in full purchase)

      Basket System

    11. (Included in full purchase)

      Unseen Activities

    12. (Included in full purchase)

      Prescription Transfer

  11. 11

    Chapter 11: Communication Skills

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Environmental Barriers

    3. (Included in full purchase)

      Personal Barriers

    4. (Included in full purchase)

      Verbal Communication Skills

    5. (Included in full purchase)

      Empathy Vs. Sympathy

    6. (Included in full purchase)

      Older Adults

    7. (Included in full purchase)

      Angry Patients

    8. (Included in full purchase)

      Impaired Patients

    9. (Included in full purchase)

      Patients with Disabilities

    10. (Included in full purchase)

      Terminal Patients

    11. (Included in full purchase)

      HIV/AIDS Patients

    12. (Included in full purchase)

      Suicidal Patients

    13. (Included in full purchase)

      Cultural Competence

    14. (Included in full purchase)

      Caregiver

  12. 12

    Chapter 12: Medication Errors

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Adverse Reaction Vs. Medication Error

    3. (Included in full purchase)

      Stages of Medication Error

    4. (Included in full purchase)

      Contributing Factors

    5. (Included in full purchase)

      How to Handle Dispensing Error

    6. (Included in full purchase)

      Root Cause Analysis

    7. (Included in full purchase)

      Reporting Medication Errors

    8. (Included in full purchase)

      ISMP

    9. (Included in full purchase)

      CMIRPS

    10. (Included in full purchase)

      NSIR

    11. (Included in full purchase)

      Prevent Medication Errors

  13. 13

    Chapter 13: Pricing in Pharmacy

    1. (Included in full purchase)

      Terminology

    2. (Included in full purchase)

      Cost-Plus Pricing

    3. (Included in full purchase)

      Competitive Pricing

    4. (Included in full purchase)

      Loss Leader

    5. (Included in full purchase)

      Dynamic Pricing

    6. (Included in full purchase)

      Value-Based Pricing

    7. (Included in full purchase)

      Penetration Pricing

    8. (Included in full purchase)

      Bundle Pricing

    9. (Included in full purchase)

      Premium Pricing

    10. (Included in full purchase)

      Psychological Pricing

    11. (Included in full purchase)

      Price Elasticity

  14. 14

    Chapter 14: Cold chain

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Cold Chain Management

    3. (Included in full purchase)

      Packing for Transport

    4. (Included in full purchase)

      Receiving Vaccines

    5. (Included in full purchase)

      Refrigerators

    6. (Included in full purchase)

      Examples of Medications to Store in Fridge

    7. (Included in full purchase)

      Storage Condition

    8. (Included in full purchase)

      Dispensing

    9. (Included in full purchase)

      Cold Chain Breach

  15. 15

    Chapter 15: Medication Reconcilliation

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      What is it?

    3. (Included in full purchase)

      When is Medication Reconciliation Done?

    4. (Included in full purchase)

      Involved Parties

    5. (Included in full purchase)

      How is Medication Reconciliation Done?

    6. (Included in full purchase)

      Med. Reconciliation Vs. Med. Review

    7. (Included in full purchase)

      Medication Error Vs. Drug-Related Problem (DPR)

    8. (Included in full purchase)

      Drug Utilization Review (DUR)

    9. (Included in full purchase)

      Multi-Doctoring

    10. (Included in full purchase)

      Multi-Pharmacy

    11. (Included in full purchase)

      Pharmaceutical Care

    12. (Included in full purchase)

      Documentation

  16. 16

    Chapter 16: Reporting Adverse Reactions

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Terminology

    3. (Included in full purchase)

      Mandatory Vs. Voluntary Reporting

    4. (Included in full purchase)

      Vanessa's Law

    5. (Included in full purchase)

      Submission Channels

  17. 17

    Chapter 17: Methadone

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Basic Pharmacology

    3. (Included in full purchase)

      Addiction Diagnosis

    4. (Included in full purchase)

      Withdrawal Vs. Tolerance

    5. (Included in full purchase)

      Eligibility

    6. (Included in full purchase)

      Prescription Requirements

    7. (Included in full purchase)

      Methadone Dosing for OAT

    8. (Included in full purchase)

      Methadone Missed Dose for OAT

    9. (Included in full purchase)

      Urine Drug Testing (UDT)

    10. (Included in full purchase)

      Preparing Methadone

    11. (Included in full purchase)

      Dispensing Methadone

    12. (Included in full purchase)

      Vomiting

    13. (Included in full purchase)

      Carry Privileges

    14. (Included in full purchase)

      Pregnancy

    15. (Included in full purchase)

      Drug Interactions

    16. (Included in full purchase)

      Methadone Withdrawal

  18. 18

    Chapter 18: Suboxone

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Pros & Cons

    3. (Included in full purchase)

      Suboxon Vs. Methadone

    4. (Included in full purchase)

      Administration

    5. (Included in full purchase)

      Dosing

    6. (Included in full purchase)

      Dispensing the Dose

    7. (Included in full purchase)

      Missed Dose

    8. (Included in full purchase)

      Lost or Stolen Doses

    9. (Included in full purchase)

      Pregnancy

    10. (Included in full purchase)

      Contraindications

    11. (Included in full purchase)

      Drug Interactions

  19. 19

    Chapter 19: Compounding

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Compounding Vs. Manufacturing

    3. (Included in full purchase)

      Reasons for Compounding

    4. (Included in full purchase)

      Aseptic Techniques

    5. (Included in full purchase)

      Documentation

    6. (Included in full purchase)

      Criteria for Compounding

    7. (Included in full purchase)

      Labeling

    8. (Included in full purchase)

      Storage

    9. (Included in full purchase)

      Beyond Use Date (BUD)

    10. (Included in full purchase)

      Comminution Techniques

    11. (Included in full purchase)

      Dilution Techniques

    12. (Included in full purchase)

      Sterile Compounding

    13. (Included in full purchase)

      Controlled Area

    14. (Included in full purchase)

      Horizontal Hoods Vs. Vertical Hoods

  20. 20

    Chapter 20: Expanded Scope of Practice

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Prescribing

    3. (Included in full purchase)

      Non-Prescribing Action

    4. (Included in full purchase)

      Adaptation

    5. (Included in full purchase)

      Prescription Renewal

    6. (Included in full purchase)

      Administer Drugs/Vaccines by Injection

    7. (Included in full purchase)

      Advancing a Prescription

    8. (Included in full purchase)

      Comparing Scopes of Practice

  21. 21

    Chapter 21: Hospital Pharmacy

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Hospital Categories

    3. (Included in full purchase)

      Hospital’s Funding System

    4. (Included in full purchase)

      Levels of Care

    5. (Included in full purchase)

      Hospital Pharmacy Services

    6. (Included in full purchase)

      Formulary

    7. (Included in full purchase)

      Pharmacy and Therapeutics (P&T) Committee

    8. (Included in full purchase)

      Distribution

    9. (Included in full purchase)

      Dispensing Systems

    10. (Included in full purchase)

      Drug Delivery Within Hospital

    11. (Included in full purchase)

      Standing Orders

    12. (Included in full purchase)

      Medication Cart Management

    13. (Included in full purchase)

      Central Fill Pharmacy

    14. (Included in full purchase)

      Medication Errors in Hospital

    15. (Included in full purchase)

      Clinical Services

  22. 22

    Chapter 22: Pharmacoeconomics

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Costs of Treatment

    3. (Included in full purchase)

      Pharmacoeconomic Analysis

    4. (Included in full purchase)

      Cost-Minimization Analysis (CMA)

    5. (Included in full purchase)

      Cost-Benefit Analysis (CBA)

    6. (Included in full purchase)

      Cost-Effectiveness Analysis (CEA)

    7. (Included in full purchase)

      Cost-Utility Analysis (CUA)

    8. (Included in full purchase)

      Cost-Consequence Analysis (CCA)

  23. 23

    Chapter 23: Ethics

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Code of Ethics

    3. (Included in full purchase)

      Non-maleficence

    4. (Included in full purchase)

      Beneficence

    5. (Included in full purchase)

      Autonomy

    6. (Included in full purchase)

      Fidelity/Accountability

    7. (Included in full purchase)

      Justice

    8. (Included in full purchase)

      Veracity

  24. 24

    Chapter 24: Literature & References

    1. (Included in full purchase)

      Introduction

    2. (Included in full purchase)

      Approach to the Request

    3. (Included in full purchase)

      Tertiary Literature

    4. (Included in full purchase)

      Secondary Literature

    5. (Included in full purchase)

      Primary Literature

    6. (Included in full purchase)

      Literature Comparison Table

    7. (Included in full purchase)

      Comparison Charts for References

Published by Canadian Pharmacists and Pharmacy Owners

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