PEBC exams | Fillware Training | Pharmacy Assistant

In this chapter, students are introduced to the foundations of Canada’s healthcare system. You will learn key legal terminology, how healthcare delivery is structured across the country, and the role of the federal and provincial governments in regulating medicines. We also explore different modes of patient care, the various healthcare settings where pharmacy assistants may work, and the levels of care patients receive in Canada. By the end of this section, you will have a strong understanding of the environment in which pharmacies operate.

Here we explore how pharmacies are organized and operate as businesses. You will compare the differences between independent pharmacies, banner pharmacies, and large chain pharmacies. Each model has its own unique workflow, advantages, and challenges, and this chapter prepares you to adapt to any setting you may find yourself working in.

This chapter walks you step by step through the entire prescription process. You will begin with intake and profile creation, learn how prescriptions are entered and clinically verified, and understand how medications are filled, checked, and picked up by patients. Beyond that, you will cover workflow prioritization, basket systems, unseen daily activities, and how to handle prescription transfers. By practicing the full cycle, you will be ready to contribute confidently in a real pharmacy.

Pharmacy assistants are often the first point of contact for patients, making customer service a vital skill. In this section, you will learn how to greet and assist patients in a friendly, welcoming manner while maintaining confidentiality and professionalism. You will develop skills to remember customer needs, handle phone conversations effectively, and prepare in advance for busy times. Special focus is given to empathy, compassion, and strategies for calming upset or angry patients. This training ensures you provide excellent care while supporting the pharmacist and the pharmacy team.

The final chapter provides hands-on training with Fillware, one of the most widely used pharmacy management systems in Ontario. You will learn how to create new patient profiles, process prescription entries, handle refills, and manage prescription transfers. Training also includes reviewing patient history, preparing dosset and blister packs, group scanning, and processing billing accurately. By mastering Fillware, you will gain practical, job-ready skills that make you an asset to any pharmacy employer.